“Quality” in patient care means something very specific: it refers to clinical outcomes. So when we talk about improving quality at Salt Lake Regional Medical Center, what we’re really talking about are the things we do that make a medical difference in the lives of our patients. That can range from the new treatments, procedures, or medications that you can find at Salt Lake Regional Medical Center, to making continuous improvements in procedures and processes so we can always be as safe and effective as possible.
“Service” in hospitals means something different from quality: it’s about all the little things we do as we work to create an experience for you that exceeds your healthcare expectations. That can range from how we communicate with you, to how quickly we respond to your concerns, to the kinds of amenities you find in your room.
In line with the HMMQP infrastructure, Salt Lake Regional Medical Center has a robust safety event reporting system, and our leadership encourages all members of the hospital’s staff to report adverse events and close calls. All hospital staff and employees have access to computer terminals and are encouraged to report events so that investigations can be conducted and improvements can be made. We want our employees to feel comfortable reporting events, and understand that reporting and learning from our events leads to a culture supportive of patient safety. All events that fall in the category of serious adverse events are extensively reviewed and analyzed as part of our ongoing and comprehensive safety reporting system.
What can you do?
- Please ask questions if you have doubts or concerns, and make sure you understand the answers.
- Make sure you understand what will happen if you need surgery. Tell the surgeon, anesthesiologist, and nurses about any allergies, bad reaction to anesthesia, and any medications you are taking.
- Before you go in for a procedure, ask to make sure the staff have the right information about you, the procedure you are having done, and the correct location on your body.
- Report anything unusual to your doctor, such as any changes in your condition.
- Please speak up if you feel that something is not as it should be. We want your input.
- When you are in a hospital or visiting someone in a hospital, be sure to check with the nurse to find out what kinds of precautions should be taken before getting out of bed.
- Let your nurse or doctor know if you are concerned about falling. When patients are sick or recovering from an illness, it can be challenging to know just how much one can safely do. Check with your caregivers for help if you are unsure.
- Patients and their families can help protect themselves from hospital-acquired infections by being vigilant. Be active in your care! If someone visits you and has a cold or infection, ask them if they have washed their hands, and perhaps if they need to wear a mask. Your nurse will help you determine if it is safe for someone to visit.
Do you want to tell us something?
We can’t make improvements alone, we need your feedback, whether that is through patient surveys, letters, emails, or telephone calls. We encourage you to be involved in resolving issues regarding your own care, treatment and services. To express concerns, complaints and/or a grievances you can contact us via mail, e-mail, or telephone.
Agency for Healthcare Research and Quality (AHRQ)
The Agency for Healthcare Research and Quality (AHRQ) Quality Indicators (QIs) are measures of health care quality that make use of readily available hospital inpatient administrative data.
Hospital Compare Website
This tool provides you with information on how well the hospitals in Utah (or any where in the United States) care for their adult patients with certain medical conditions. This information will help you compare the quality of care hospitals provide. Hospital Compare was created through the efforts of the Centers for Medicare and Medicaid Services (CMS) and organizations that represent hospitals, doctors, employers, accrediting organizations, other Federal agencies and the public.
IHI – Institute for Healthcare Improvement
The Institute for Healthcare Improvement (IHI) is a not-for-profit organization dedicated to the improvement of health care throughout the world. Salt Lake Regional Medical Center actively participates in many IHI initiatives.
NQF – National Quality Forum
The National Quality Forum is a private, not-for-profit membership organization created to develop and implement a national strategy for healthcare quality measurement and reporting.
Utah Department of Health (UDOH)
Information about healthcare providers and services in the State of Utah.
Det Norske Veritas (DNV)
DNV Healthcare offers hospital accreditation approved by the Centers for Medicare and Medicaid Services (CMS). Annual deemed status surveys are an essential component of hospital accreditation through DNV. Salt Lake Regional Medical Center has been accredited by DNV since July 2009.
HealthInsight – Medicare’s Quality Improvement Organization (QIO)
HealthInsight serves as the Medicare Quality Improvement Organization (QIO) in Utah and Nevada improving the quality, effectiveness, efficiency and economy of healthcare services provided to people insured by Medicare. Salt Lake Regional Medical Center actively participates in quality initiatives sponsored by HealthInsight.